Kahf Internet ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services or visit kahfinternet.com. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
1. Information We Collect
1. Information We Collect
We collect information necessary to provide, maintain, and improve our services. The types of information we collect fall into three broad categories:
Personal Information
When you subscribe to our service, contact us, or create an account, we may collect the following personally identifiable information:
- Full name and National ID or passport number (required for ISP registration under BTRC regulations)
- Home or business address for service installation
- Phone number and email address
- Payment information (mobile banking numbers, bank account details) — stored in encrypted form
- Correspondence records when you contact our support team
Usage Data
As part of providing internet services, we may collect technical information about your connection, including:
- IP address assigned to your connection
- Connection timestamps (login and logout times)
- Volume of data transferred (for bandwidth management)
- DNS query logs used for content filtering (retained for 30 days for security purposes)
- Device type and operating system information when you access our customer portal
Cookies and Tracking Data
Our website uses cookies and similar tracking technologies to improve your browsing experience. See Section 5 (Cookies Policy) for full details.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service provision: To activate, manage, and maintain your internet subscription and associated account.
- Billing and payments: To process your subscription fees, issue invoices, and manage payment disputes or refunds.
- Content filtering: To enforce our halal filtering policy by blocking categories of content inconsistent with Islamic values, as described in our service terms.
- Technical support: To diagnose and resolve connectivity issues, respond to your support requests, and improve service quality.
- Legal compliance: To comply with applicable laws and regulations in Bangladesh, including requirements set by the Bangladesh Telecommunication Regulatory Commission (BTRC).
- Communications: To send you service updates, maintenance notices, and — with your consent — promotional offers. You may opt out of marketing communications at any time.
- Security: To detect, prevent, and investigate fraud, abuse, or violations of our Acceptable Use Policy.
We do not use your information for automated profiling or make any legally significant decisions about you based solely on automated processing.
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is not a product.
We may share your information only in the following limited circumstances:
- ISP Partners: We work with licensed ISP partners to deliver physical connectivity. These partners receive only the minimum information necessary to provision and maintain your connection, and are contractually bound to confidentiality obligations.
- Payment processors: Payment information is shared with trusted payment platforms (such as bKash or Nagad) only to the extent required to process your transactions.
- Legal obligations: We may disclose information if required by law, court order, or lawful request from a government authority in Bangladesh. We will notify you of such requests where legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified in advance if this occurs.
- With your consent: We may share your information in any other case where you have provided explicit, informed consent.
4. Data Security
4. Data Security
We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
Our security practices include:
- Encryption of sensitive data at rest and in transit using TLS/SSL
- Access controls that restrict employee access to personal data on a need-to-know basis
- Regular security audits and vulnerability assessments of our network infrastructure
- Secure, password-protected systems for all customer-facing tools
- Staff training on data protection and privacy best practices
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you promptly and take all reasonable steps to mitigate harm.
6. Your Rights
As a customer or user of our services, you have the following rights with respect to your personal information:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Correction: If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
- Right to Deletion: You may request that we delete your personal information, subject to any legal retention obligations (for example, billing records required under Bangladesh tax law).
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to Restriction: In certain circumstances, you may request that we restrict the processing of your personal data while a dispute is resolved.
- Right to Data Portability: Where technically feasible, you may request your personal data in a structured, machine-readable format.
To exercise any of these rights, please contact us at support@kahfinternet.com. We will respond to all verifiable requests within 30 days. We may ask you to verify your identity before processing your request.
7. Children's Privacy
Our services are intended for adults (18 years of age and older) who are establishing internet service for their household. We do not knowingly collect personal information directly from children under the age of 13.
Where Kahf Internet is used in a household that includes children, the subscribing adult is responsible for managing the account and overseeing internet use. Our halal content filtering is designed in part to protect younger users within subscriber households from exposure to harmful content.
If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately at support@kahfinternet.com and we will take steps to delete such information promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Send an email notification to all active subscribers
- Display a notice on our website for at least 30 days
Your continued use of our services after the effective date of an updated policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your information.
Previous versions of this policy are available upon request by contacting our support team.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please contact us:
We take all privacy inquiries seriously and will acknowledge receipt of your message within 2 business days.